Failure to attend

Our resources are in great demand. When you fail to attend an appointment at the practice or cancel at short notice, it is preventing other patients that need urgent care from accessing an appointment.

If you have two incidences of missed appointments, we are advised by the NHS to remove you from our database.

All private failure to attend (FTA) & short notice cancellations will be charged £2 for every minute of clinical time wasted.

In return, we reserve the right to refuse treatment to any patient who behaves in an inappropriate manner.

We have a strict ZERO tolerance policy.

Text reminder and Phone call reminder system

All texts and reminder phone calls are logged on our system when successfully sent.

It is your responsibility to check your text message or answer phone message. We will assume that you have received your reminder if it has been logged as successfully sent.